Keith Metcalfe
175 Nova Albion Way #28
San Rafael, CA 94903
(415) 499-3423 — keithco@comcast.net
QUALIFICATIONS:
Exceptional computer background
and knowledge including: Windows 95/98/ME, NT, 2000, SQL Server 7/2002, Dos,
Unix, Macintosh, Web design, Microsoft Office (through XP), including Access,
Crystal Reports, ACT, as well as Hardware & Software Technical Support
Excellent Communication skills, Resource management, Organizational skills and
Documentation writing.
RELEVANT WORK SUMMARY:
VirtuaLogic (11/01 - Present)
Crystal Report designer, also SQL, and
Watkin & Bortolussi, Inc. (Construction company with over 70 employees) (3/01 – 7/02)
IT & Database Expert. Designed Crystal Reports from an accounting package using an Access database. Also designed queries into Excel, and optimized database maintenance procedures. Later upgraded database onto an SQL 7.0 Server system. Duties also included equipment tracking, job costing, setting up 3com digital telephone system, and installing and upgrading hardware.
Contract Work (1/01 – 3/01)
Net-TV (6/00 – 1/01)
Solo Customer Service representative. Also worked in Desktop Support & Quality
Assurance.
Assisted customers by phone in need of switching/adding hardware, and making
system configurations. Also performed Quality Assurance duties with beta software
product.
Marin County Civic Center, Courts
Division (2/00 to 3/00)
Computer Specialist Level 1 (Technical Support)
Assisted employees with both hardware & software problems. Office consisted
of NT Servers running Win 95/98 clients, & also included Mainframe servers.
Contract Work (7/99 – 2/00)
Steven Halpern's Inner Peace
Music (2/98 to 6/99)
MIS Operations
Designed Web Page, including on-line ordering
Maintained Web Communication for online purchasing over 56k Frame Relay
Maintained Computers & Network including NT server & Win 95/98 workstations
Helped with day to day operations of Music Label co., including accounting,
automated reports, shipping, orders, scanning, design, desktop publishing and
general office work
Computer Connection (1/98
- 2/98)
On-site Repairman. Went to client’s homes to repair machines as well as
in store
Contract Work (8/97 – 12/97)
Stormfront Studios / Discovery
Channel (6/97 - 8/97)
Software tester - Tested new software applications on a variety of hardware
systems
Watkin & Bortolussi, Inc. (2/94 - 4/97)
Computer Technician / Office Assistant / Assistant Bookkeeper
Built & maintained IBM computers on peer to peer network with IBM and Macintosh
systems
Helped maintain original Novell 3.12 network between IBMs and Local talk on
Macintoshes
Created and maintained Internet account & Web page
Re-organized all computers, file systems and procedures to acceptable modern
standards
Contract Work / Private Consulting: (1/94 – 12/97)
Have installed, maintained, & repaired various computer systems, Internet
accounts and web pages
Contracts commonly entailed building computer systems for companies, installing
various operating systems, diverse software, networks (sometimes Mac & IBMs
together), train office staff in their use, create and maintain web sites and
E-mail services, setup various hardware peripherals
Video Madness: Business Partner (6/94 - 2/95)
Helped maintain coin-operated games in various locations
Kept books on all earnings
California State Auto Association Insurance (AAA): (6/90 - 12/93) Claims
Adjuster
Considered computer expert; Helped instruct on use of Windows & Dos applications
Prepared graphs, charts and designed new forms that are still in use today
Involved heavy phone workload as well as person to person customer service
Maintained heavy work backlog for various types of auto/medical claims
Dealt with extremely upset & unhappy people in need of immediate help
Broderbund: Summer of ‘86
Technical Support
Game Tester
Software 1st: Salesman (1/86 - 8/86 & next two following summers)
Constantly dealing with technical support for newly purchased computer systems,
hardware and software
Made house calls in order to setup systems
Sold and setup voice-mail systems that were run off IBM compatibles
EDUCATION:
Syracuse University: Class of ’89 (Graduated in 3½ years) Majors were Computer
Science, Film & Philosophy
Branson High School: Class of '86
RELATED SKILLS:
Type 100+ words a minute
Detail oriented, Hardworking, Flexible and Task Oriented
Adaptive to any situation, thrives on challenges
Able to maintain a good sense of humor under demanding circumstance